Software development companies are at the forefront of realizing digitization strategies. But even here, impulses from outside help to broaden one’s own horizons and to structure pre-sorted processes even more clearly. Thanks to our support, the customer was able to digitize its business processes and make them significantly more efficient.
Initial situation & Order situation:
The implementation was preceded by the following steps:
Analysis of the relevant business areas management and corporate communications. The customer had commissioned a partner IT company to program an individualized software solution for the management and documentation of certification processes. Individualized because there are specific requirements for such systems in the industry. As the development of this software took many years and the costs increased steadily – without having a final end product – the customer felt compelled to look for a new up-to-date alternative. In connection with the announcement that we were go-digital certified, the customer approached us to support them in this.
In a first step, we presented the customer with different standard applications that – taking into account the necessary security standards – fulfilled all relevant needs. Among them are: Customer management, contacts, quality management, representation and modeling of digital business processes, documentation and data storage (esp. because of certifications). Among others, software solutions from Microsoft (Dynamics 365), Odoo S.A. (odoo ERP), Sage (ERP X3), Infor (ERP Cloud Software). In this way, we ensured competition-neutral consulting.
In addition, it was important to the customer to optimize communication within the company. Since we work with our other customers very strongly on the topics of „project planning“, „project management“ and „controlling“ – these are the decisive factors when it comes to timely completion – we were also able to help in a second step on project management and controlling (esp. time recording) and present the benefits of various applications to him: Microsoft (Teams), Google (Google Docs), MeisterLabs (MeisterTask), Monday.com (Management Tool), Zoom and Teamviewer.
After evaluating all available applications, the customer chose the open source ERP and CRM solution odoo. Due to the open source solution, the application can be scaled upwards at any time and allocated as needed. The consulting was carried out by Matthias Brinkmann – accompanied by ERP vendors with whom we have been working for years.
The focus was on the following building blocks:
- Defining a digital brand wall to narrow down the focus
- Building an implementation plan for digitized operations
- Basically build a platform for digital employee networking
- Increasing agile communication – secured by regulations
- Building routines that motivate customers to execute on their own
- Focus on digital applications and their consistent use: teams, chat, Google Doc, intranet
- Implementation of a structure plan for digital certification mechanisms
- Workshop on: concept, development, implementation, testing and application
- Training of staff and integration of a digital improvement process
Defining clear processes for dealing with technical hurdles – esp. when helping customers digitize. Creating a competitive advantage through effective and bundled (digital) business processes.
References on this topic:
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